Start with the requirement. The brief is routed by solution area, so it reaches someone who works on it.
Send the brief
Who to write to
Each route reaches a person. Please don't include confidential financial, citizen or customer records in a first message.
Odoo, municipal systems, EPMS or loyalty. The brief goes to the person who handles that solution area.
Tell us the country or region and the current system context. Availability and delivery arrangements are agreed per engagement.
Use the support route agreed in your scope. The sales form is not an incident channel.
Pick Partnership in the form so it reaches the right person rather than a solution desk.
Office
International Odoo enquiries are welcome. Where we can deliver is confirmed for each engagement, not implied by an office list.
Before you write
They save a round trip more often than not.
Describe the process and the systems involved. Financial, citizen, taxpayer or customer records are shared only once access is agreed.
A first conversation needs a name, an email, an organisation and a message. Phone, budget and uploads are never required.
The duration and fee are set for the engagement once the scope, dependencies and acceptance criteria are clear. We do not quote a number we cannot hold.